Have questions?

Check out the FAQs below. If you have additional questions email me at info@tensixcreation.com or message me on my either of my social media accounts (links at the bottom of the page).

What is your return policy?

All sales are final for Ten Six Creation's gift boxes.  However, if any of your items are damaged during shipping please let me know so I can send out a similar replacement for that damaged item (please note, to keep these gift boxes unique I do not usually buy items in large quantities so I will try to send a perfect replacement for any damaged item but it could vary slightly from what was originally sent) . If you or your recipient are unhappy with your gift box in general please contact me at info@tensixcreation.com with suggestions on how I can serve you better in the future.  Your feedback is very important to me!

How long does it take to receive a gift box once my order is placed?

Delivery times will depend on how your local postal service is doing but normally will arrive anywhere from 3-5 business days depending on your location. Typically, I am able to ship orders within a couple days of when your order is placed. If I am creating a custom order, it could take me up to 2 weeks to find these and then an additional 3-5 days for shipping. If you need an item expedited send me an email and I will try accommodate. 

Where are you located? Could I arrange delivery or pickup of my gift box instead of shipping it?

I am located outside of Seattle, WA. I cannot accommodate pick-up at this time.  Due to COVID-19, safety for you and your recipient are very important so shipping is our best option for now until I can offer local delivery for a small fee.

Where do you get the items for your gift boxes?

This depends on what I am creating. What makes this fun for me is the hunt for those perfect items. I am passionate about supporting small local businesses and vintage/thrift shops.

What is the status of my order?

Once your gift box is packaged and shipped, I will send you a tracking number from USPS, Fedex or UPS for you to track your shipment. Please be aware of weather delays, holidays or other shipping issues that could arise and delay your shipment and unfortunately that is out of my hands.

I noticed some fun custom gift boxes you made for customers on your Instagram and Testimonials page, are you able to create other gift boxes outside of what is shown on your website ?

YES! I get requests for this often. I would love to think outside the box and make something very specific to your recipient. Depending on how many items are requested and the uniqueness of your custom gift box prices can range from $75 - $150+ USD (plus sales tax & shipping). We will work together to find a price that works for you.  Send me an email at info@tensixcreation.com and we can discuss what you are looking to create.

What sizes are your gift boxes?

My themed gift boxes are typically the size of a photo box 11.2" x 4.5" x 7.8".  Any custom box package will vary on size depending on items selected. My main goal will be to create a thoughtful personalized gift and do my best to ensure they ship safely and at a fair price for you.

Can I purchase more than 1 box and ship them to different addresses?

Of course! However, I can only process one address per order. If you are purchasing (on the website) more than 1 gift and/or want one for yourself - please place each order separately with the address you would like each gift box sent. You can also send me an email at info@tensixcreation.com with the box names you would like to purchase, I can create an invoice, and gather multiple addresses that way. 

Do you ship outside of the US?

Not at this time but hope to be able to one day!

Are you able to include alcohol in the gift boxes?

Unfortunately, no.  I do not have a license to sell alcohol. A way to have it included would be - have me ship the gift box to your address, you can purchase, and add them to the box yourself (I would leave room in the box). Keep in mind the boxes would not fit a large bottle of alcohol, minis are the best if you wanted to include a little extra cheer :)

I reserve the right to cancel any order that circumstances deem necessary. Chances are slim this would happen but I will make sure to contact you.

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